Seamless Support: Build social into your Service strategy to cut costs, prevent crises and get happier customers

The 2014 Social Media for Customer Service Summit will bring together industry leading brands to demonstrate the latest case studies and practices to revolutionize your social support strategy. Secure your place to join Hilton, Verizon, Mars and many more - limited passes left

Join 200+ Corporate peers this November to learn how to:

  • INTEGRATE social into your customer service operation: Use the right infrastructure, touch points and cross-collaboration
  • PROVE the value of social support resolution: Discover the right KPIs and metrics for internal buy-in
  • ANALYZE and route customer feedback to the right place: Drive customer centric resolutions and real business evolution
  • DEVELOP a seamless multichannel experience across your external support channels for a ‘single customer view’
  • CREATE a proactive and reactive support strategy to deliver hands-on service which is personalized, timely and useful

Your expert speakers

Lisa MeltonAssistant Vice PresidentAmica Mutual Insurance Co.

Lisa AndersonDirector Social BusinessSouthwest Airlines

Kari McHughDirector of Guest and Franchisee RelationsDunkin’ Brands

Sue Gilkey-MartinVice President of Customer

Janet SongVice President Member ServicesDollar Shave Club

Mark DavisVice President of Customer ServiceT-Mobile

A corporate setting:

Network, benchmark and learn from some of the world's most customer oriented brands such as:

T-MobileDollar Shave ClubTradeKingAmica Mutual Insurance Co.Newegg.comTime Warner CableDellSpotifyGeneral MotorsHilton WorldwideWyndham Hotel GroupHewlett-PackardSouthwest AirlinesHyattDunkin' BrandsNissanMicrosoft MobileU-HaulVerizon WirelessAmerican AirlinesComcastKLMConversocialCapital OneWhole Foods MarketSynthesioDecisyonSprout SocialAspectSparkcentralDigital RootsSocial IQFive9


What is new for 2014?

  1. Engaging Formats: We have recognized the need for more engaging, interactive and intimate discussions. 2014 will cater to your needs with a combination of roundtable discussion, keynotes, case studies, panel discussions, peer-to-peer networking and ice breakers to ensure you meet the industry leaders in attendance.
  2. Award Winning Speakers: Be inspired by the very best, not only will you hear from Fortune 100 brands but those that have been recognized publicly for their aspiring social customer service examples.
  3. Customer Service vs. Social Media: This is the only gathering that brings together both traditional customer service teams and social media savvy experts to offer a comprehensive overview of where social support is headed and key takeaways from both sides.

Who is attending?

Secure your place here to network amongst confirmed brands including;

Why USM?

"Great opportunity to network with peers dealing with similar social support challenges"

Pitney Bowes, Digital Strategy Director

94% of the world's most powerful brands* are part of our community.

Over 2,000 people have attended Useful Social Media conferences

Senior execs to learn from! 87% of our attendees are managers or more senior

58% of the world's most powerful brands have attended our conferences

Our formula for success is simple - we provide the most comprehensive agenda delivered by expert corporate speakers.

One show, 48 hours bringing together Customer service, Marketing and Social Media in one room

So, what are you waiting for? Register now

Have a question or interested in attending?

We're always looking for feedback on the programme so please feel free to contact us on the below details.

Hayley Dunn

Hayley Dunn

Conference Director
Useful Social Media

+44 (0) 207 3757 236

Download The Full Event Brochure Here: Gain access to the full agenda, updates and delegate list Register now to avoid disappointment