June 15th — 16thThe Marriot Brooklyn Bridge • New York City

Conference Title

Social Media and the Customer Journey

Recognizing the notion of a customer journey within social media is bringing great reward to organizations. Connect with customers seamlessly across platforms, channels & departments for unrivalled customer experience.

50+ leading corporate speakers | 15 C-suite Executives | 350+ Corporate Peers | 4 tailored tracks

  • EMBED: Fully integrate social within your company for a be nimble, collaborative and consistent approach
  • ENGAGE: Start meaningful connections to captivate your audience and enhance your brand narrative
  • MONETIZE: Learn how to turn engagement into sales, without alienating your community
  • RETAIN: Integrate social into your wider support strategy for increased efficiency, and happier more loyal customers

The Biggest Names in Corporate Social Media

Mindy Stockfield
SVP Consumer Marketing

Russ Findlay

Bruce Rogers
Chief Insights Officer

Jeff Pundyk
VP Global Integrated Content Solutions

Angie Henderson Moncada
SVP of Brand Communication and Business Activation

Michael Hertz
Chief Marketing Officer

Linda Rutherford
VP Communications and Strategic Outreach

Dan Lewis
Chief Communications Officer

PLUS leaders from brands that have shown exceptional social best practice:

Natanya Anderson
Director of Social Media and Digital Marketing

Josh Palau
Senior Director, Digital Communications

Robertjan Groeneveld
Social Media Hub Manager

Chug Abramowitz
Global Sr. Director, Online and Social Media Customer Support

NEW for 2015:

Very engaging, lots of ideas, and a great opportunity to connect with experts and thought leaders

Dan Lewis - Chief Communications Officer – Molson Coors



  • 16%VPs
  • 24%Managers
  • 20%Other
  • 31%Directors
  • 9%C-Suite



  • Brands77%
  • Agencies10%
  • Other13%



The Summit will bring together 350+ senior corporate executives from the world’s leading brands. There will be over 20 hours devoted to exclusive networking and bench marking, ensuring you can hear how other companies are strategizing for 2016

Love it, always

Stephanie Scott - Social Media Specialist – American Airlines



of attendees recommend the Summit to their corporate peers


of previous attendees say they learnt something new and useful which they have now applied to their own strategy


The number of senior social media, marketing and communications execs that will join you at CSMEU

Our Formula for Success – It’s Simple…

A great group of people and a terrific event. Looking forward to the next one.

Richard Margetic - Director of Social Media – Intuit

3 Reasons you have to be at CSMNY 2015:


Critical Insight from CMOs and CCOs – In knowing where social media is headed, C-suite executives from the world’s most social brands will share the decisions that will shape your role and future strategy. Get this invaluable insight to ensure you stay ahead of the curve.


A Cutting-Edge Agenda Across 4 In-Depth Tracks – Gain actionable insight on 2015’s biggest challenges and opportunities, as decided by you and your peers. Whether your focus is Social Media, Marketing, Digital or Communications, our tracked approach will tailor both days to your specific needs


Learn From and Benchmark Against 400+ Corporate Peers – We know that the best person to give you advice is someone that has direct, ‘tried-and-trusted’ experience. CSMNY features corporate speakers, with a total focus on corporate priorities and learning. Get over 16 hours of best practice and future strategy planning with the world’s leading brands.

This will be the most beneficial two days out of the office all year... reserve your place before January 30th to save $500!

Jack Edgar

Conference Director, Useful Social Media
Telephone: +44 (0) 207 375 7226
Email: jack@usefulsocialmedia.com

Check out who's sponsoring #CSM!